Shipping Policies
Attention to UK customers:
Kindly be informed that starting from 1/01/2021, there is a possibility of incurring duties or import levies, which may be collected during the delivery process. In the event that duties and taxes are applicable, these will be determined by the customs and duties of the United Kingdom, typically calculated based on the order's value, taxable threshold, and country of origin.
DESTINATIONS WE DELIVER TO:
Our delivery coverage extends to the following locations:
Austria, Bulgaria, Croatia (Hrvatska), Czech Republic, Denmark, Estonia, Finland, France (excluding DOM TOM), Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Please take note:
Until further notice, we are refraining from shipping Vaporizers and accessories to Belgium, Iceland, Andorra and Luxembourg.
Until further notice, we are refraining from shipping Vaporizers to the Netherlands.
FREE SHIPPING POLICY
Review our policy regarding free shipping costs for different delivery countries:
Netherlands:
A shipping fee of 4,5€ applies; free shipping on all orders over 50€.
Germany, UK, and France:
A shipping fee of 6,5€ applies; free shipping on all orders over 100€.
Denmark, Italy, Monaco, Czech Republic, Poland, Austria, Spain, Finland, Ireland, Portugal, Sweden, United Kingdom/Northern Ireland, Switzerland, Channel Islands (Guernsey), Channel Islands (Jersey), Liechtenstein, Norway, San Marino:
A shipping fee of 9,5€ applies; free shipping on all orders over 125€. Bulgaria, Estonia,
Greece, Croatia, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovak Republic, Canary Islands:
A flat shipping fee of 24€ for all orders.
SHIPPING ESTIMATES
Our delivery service dispatches orders from Monday to Friday.
Please refer to the following list for estimated delivery times:
1-2 days: Netherlands
3-4 days: Austria, France (excluding DOM TOM), Germany, Italy, Poland, Slovakia, Slovenia, Sweden
4-5 days: Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece (certain locations may experience slight delays), Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Norway, Portugal, Romania, Spain, Switzerland, United Kingdom.
Kindly account for potential delays due to the prevailing COVID-19 protocols. Our shipping partners and postal services might experience additional setbacks. Rest assured, upon receiving an order confirmation email, we will process and dispatch your order within 24 hours. We recommend regularly monitoring your track & trace link for any updates.
DISCREET DISPATCH
All orders are shipped in discreetly packaged parcels, fully insured. In the unfortunate event of a lost package, our dedicated team will make every effort to ensure the delivery of your purchased items. We firmly believe that exceptional service continues beyond the point of sale.
Upon shipping, you will receive an email containing a tracking code for your package.
SHIPPING TAXES
Important notice for customers hailing from non-EU countries like the United Kingdom, Switzerland, and Norway: Items imported into these territories necessitate customs clearance. This might entail additional costs upon delivery, such as (statutory) VAT and certain customs clearance fees. Please note that DaVinci EU will not reimburse these expenses.
For further clarification on these supplementary costs, please refer to this informative video from Swiss Post.
Feel free to reach out to us with any inquiries regarding the status of your package.
DEVICE ISN'T PRODUCING VAPOR
Confirm the device is fully charged. New batteries need to charge 8 full hours or they may not work to full capacity.
Clean all areas of the device. Daily maintenance is the key to preventing clogs and reduced vapor production.
If the battery is fully charged and all connection points and airways are clean, the method of herb grinding and filling is the final step to ensure great vapor production.
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Herb Grind
Medium grind works best. Anything too fine will not produce vapor. -
Herb Type
Different herbs produce different amounts of vapor, including different strains of the same herb. -
Oven Fullness
Fill to the top, but not past the white oven line. -
Oven Density
Pack the herb semi-loosely and gently tap it down with a fingertip. -
Vaping Temperature
Different herbs require different temperatures. For the best vapor quality, start at 380° fahrenheit and increase from there.
Heat the device to the desired temperature, wait 15 seconds, and take a slow draw. This compares to blowing air on a flame: too much will blow it out, but a steady stream maintains it.
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Mouthpiece Notes
With the flat mouthpiece, make sure the silicone gasket is not upside-down. This is a common mistake. If using the extended mouthpiece without success, remove it and test with the flat mouthpiece first. The airpath holes will regulate the draw. -
Ascent or IQ Series
Glass spacers can be used in the oven to increase vapor production.
Sticky material with a higher moisture content requires more heat and produces less vapor. It is helpful to stir it midway through the session with the metal pick.
CLEANING YOUR DEVICE
How to Clean the IQ2 Vaporizer
IQ2 - Air Dial
From the bottom, place alcohol directly on the dial and work it clockwise and counterclockwise to help loosen the dial and work the alcohol in between the spaces of the dial.