Terms & conditions

Terms and Conditions

Last updated June 2026

DaVinci is an online shop. https://davincivaporizer.eu/ provides its services subject to the following conditions. By visiting or shopping within this website, you agree to abide by these Terms and Conditions.

Use of the website, including searching or placing an order on DaVinci, is intended solely for consenting adults. By using this website, you confirm that you are at least 18 years of age or older.

Index

Article 1 - Definitions

The following definitions apply in these terms and conditions:

  • Supplementary agreement: an agreement in which a consumer obtains products, digital content and/or services via a distance contract, and a trader or a third party delivers these products, digital content and/or services in accordance with an agreement between that third party and the trader;
  • Withdrawal period: the period within which a consumer can make use of the right of withdrawal;
  • Consumer: a natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business;
  • Day: calendar day;
  • Digital content: data that are produced and supplied in digital form;
  • Extended duration transaction: a distance contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;
  • Durable medium: every means, including emails, that enables a consumer or trader to store information addressed to them personally in a way that facilitates future use or consultation for a period appropriate to the purpose of the information, and which facilitates the unaltered reproduction of the stored information;
  • Right of withdrawal: the possibility for a consumer to waive a distance contract within the withdrawal period;
  • Trader: a natural or legal person who offers products, (access to) digital content and/or services to consumers from a distance;
  • Distance contract: a contract concluded between a trader and a consumer within the framework of a system organized for the distance sale of products, digital content and/or services, whereby sole or partial use is made of one or more techniques for distance communication up to and including the moment the contract is concluded;
  • Model form for right of withdrawal: the European model form for right of withdrawal included in Appendix I of these terms and conditions. The trader is not obliged to provide Appendix I if the consumer has no right of withdrawal with regard to the order;
  • Technique for distance communication: a means that can be used for communication regarding the offer made by the trader and for concluding a contract, without the consumer and trader being in the same place at the same time.

Article 2 - Identity of the trader

Our main office (no visitors, no sales and no physical shop) address is:

Synergy Imports LLC
7345 S. Durango Dr., Suite 1-7-344
Las Vegas, NV 89113
USA

VAT: NL827686833B01

(*) This address houses our main office. Purchases, visits or transactions are not possible at this location.

Article 3 - Applicability

These general terms and conditions apply to every offer made by a trader and to every distance contract concluded between a trader and a consumer.

Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, how the general terms and conditions are available for inspection at the trader's premises and that they will be sent free of charge, as quickly as possible, at the consumer's request.

If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract the trader will indicate where the general terms and conditions can be inspected electronically and that, at the consumer's request, they will be sent free of charge, either electronically or otherwise.

Where specific product- or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy, and in the event of conflicting terms the consumer can always invoke the applicable condition that is most favourable to them.

Article 4 - The offer

If an offer is subject to a limited period of validity or to conditions, this will be explicitly mentioned in the offer.

The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader uses illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious errors or mistakes in the offer.

Every offer contains information that makes clear to the consumer the rights and obligations attached to acceptance of the offer.

Article 5 - The contract

The contract is concluded, subject to paragraph 4, at the moment the consumer accepts the offer and the conditions thereby stipulated are fulfilled.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the trader.

If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures.

The trader may, within statutory frameworks, obtain information about the consumer's ability to fulfil payment obligations, as well as about facts and factors important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, the trader has the right, supported by reasons, to reject an order or application or to attach special conditions to its implementation.

At the latest when delivering a product, service or digital content, the trader will send the consumer the following information in writing, or in a way that allows the consumer to store it on an accessible durable medium:

  • the office address of the trader's business location where the consumer can lodge complaints;
  • the conditions under which, and the method by which, the consumer can make use of the right of withdrawal, or a clear statement relating to preclusion from the right of withdrawal;
  • information on guarantees and existing after-sales service;
  • the price, including all taxes on the product, service or digital content; the costs of delivery where applicable; and the method of payment, delivery or implementation of the distance contract;
  • the requirements for terminating the contract, if its duration exceeds one year or if it is indefinite;
  • if the consumer has a right of withdrawal, the model form for right of withdrawal.

In the case of an extended duration contract, the stipulation in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal

Upon delivery of products:

When purchasing products, a consumer has the right to dissolve the contract, without giving reasons, during a period of at least 14 days. The trader may ask the consumer for the reason for the dissolution, but the consumer is under no obligation to state any reason.

The period referred to above commences on the day after the product is received by the consumer, or a third party designated by the consumer who is not the carrier, or:

  • if the consumer ordered several products in the same order: the day on which the consumer, or a designated third party, received the last product. The trader may refuse a single order for several products with different delivery dates, provided the trader clearly informed the consumer of this prior to the ordering process;
  • if the delivery of a product involves different deliveries or parts: the day on which the consumer, or a designated third party, received the last delivery or part;
  • with contracts for the regular delivery of products during a given period: the day on which the consumer, or a designated third party, received the last product.

Upon delivery of services and digital content not supplied on a material medium:

A consumer has the right to dissolve the contract, without giving reasons, for the supply of digital content not supplied on a material medium, during a period of at least 14 days. The period commences on the day after the contract was concluded.

Extended withdrawal period where the consumer was not informed about the right of withdrawal:

If the trader did not provide the consumer with the statutorily required information about the right of withdrawal, or if the model form was not provided, the withdrawal period ends twelve months after the end of the originally stipulated withdrawal period.

If the trader provided that information within twelve months of the start of the original withdrawal period, the withdrawal period ends 14 days after the day on which the consumer received the information.

Article 7 - Consumers' obligations during the withdrawal period

During the withdrawal period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to assess the nature, characteristics and functioning of the product. The guiding principle is that the consumer may only handle and inspect the product as they would be allowed to in a shop.

The consumer is only liable for any diminished value of the product resulting from handling the product beyond what is permitted above.

The consumer is not liable for any diminished value of the product if the trader did not provide all the statutorily required information about the right of withdrawal before the contract was concluded.

Article 8 - Customers who exercise their right of withdrawal and the costs involved

A consumer who wants to exercise the right of withdrawal shall report this to the trader within the withdrawal period, by means of the model form for right of withdrawal, the electronic withdrawal function on the website, or another unequivocal statement.

As quickly as possible, but no later than 14 days after reporting the withdrawal, the consumer shall return the product or hand it over to (a representative of) the trader. This is not necessary if the trader has offered to collect the product. The consumer will have complied with the return period if the product is sent back before the withdrawal period has lapsed.

The consumer returns the product with all relevant accessories, where reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the trader.

The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest with the consumer.

The consumer bears the direct costs of returning the product. If the trader has not stated that the consumer is to bear these costs, or if the trader indicates a willingness to bear them, the consumer is not liable for the costs of returning the goods.

If a consumer exercises the right of withdrawal, all supplementary agreements are dissolved by operation of law.

Article 9 - Traders' obligations in case of withdrawal

The trader provides an easy-to-find electronic withdrawal function on the website, enabling the consumer to exercise the right of withdrawal online, in accordance with the EU Consumer Rights Directive (2011/83/EU) as amended by Directive (EU) 2023/2673. After receiving a withdrawal declaration by electronic means, the trader sends confirmation of receipt without delay on a durable medium.

The trader reimburses the consumer with all payments, including any delivery costs the trader charged for the returned product, without delay and at the latest within 14 days after the day on which the consumer reported the withdrawal. Except where the trader has offered to collect the product, the trader may postpone the refund until the product has been received, or until the consumer demonstrates that the product has been returned, whichever is earlier.

The trader uses the same payment method the consumer used for the initial transaction, unless the consumer agrees to another method. Reimbursement is free of charge for the consumer.

If the consumer chose a more expensive method of delivery than the cheapest standard delivery offered, the trader is not required to refund the additional cost of the more expensive method.

Article 10 - Precluding the right of withdrawal

The trader can preclude the right of withdrawal for the following products and services, but only if the trader clearly stated this when making the offer, or at least in good time before the conclusion of the contract:

  • Products or services whose prices are subject to fluctuations on the financial market over which the trader has no influence and which may occur within the withdrawal period;
  • Contracts concluded during a public auction;
  • Service contracts, after the service has been fully performed, but only if performance began with the consumer's explicit prior agreement and the consumer declared that they would lose the right of withdrawal once the trader had fully performed the contract;
  • Products manufactured to the consumer's specifications, not prefabricated and made on the basis of the consumer's individual choice or decision, or clearly intended for a specific person;
  • Products subject to rapid decay or with a limited shelf life;
  • Sealed products that, for reasons of health protection or hygiene, are unsuitable for return and whose seal was broken after delivery;
  • Products that, after delivery and by their nature, are irrevocably mixed with other products;
  • Sealed audio or video recordings and computer software whose seal was broken after delivery;
  • The delivery of digital content other than on a material medium, but only if delivery began with the consumer's explicit prior agreement and the consumer declared that they thereby lose the right of withdrawal.

Article 11 - The price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

Contrary to the previous paragraph, the trader may offer products or services at variable prices where these are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and to the fact that any prices mentioned are recommended prices.

Price increases within three months of the conclusion of the contract are permitted only if they result from statutory regulations or provisions.

Price increases more than three months after the conclusion of the contract are permitted only if the trader stipulated this and the increase results from statutory regulations or provisions, or the consumer is authorized to terminate the contract with effect from the day the price increase takes effect.

Prices stated in offers of products or services include VAT.

Article 12 - Contract fulfilment and extra guarantee

The trader guarantees that the products and/or services conform to the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the contract was concluded. Where agreed, the trader also guarantees that the product is suitable for other than normal use.

Any extra guarantee offered by the trader, manufacturer or importer never affects the statutory rights and claims the consumer can enforce against the trader under the contract if the trader has failed to fulfil its part of the contract.

An extra guarantee means any commitment by the trader, its supplier, importer or manufacturer that grants the consumer rights or claims beyond those provided by law in the event that the trader fails to fulfil its part of the contract.

Article 13 - Delivery and implementation

The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.

The place of delivery is the address the consumer has made known to the trader.

With due observance of Article 4 of these general terms and conditions, the trader will execute accepted orders with reasonable speed, and at the latest within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will be informed at the latest 30 days after placing the order. In that case the consumer has the right to dissolve the contract free of charge and the right to any compensation.

Following dissolution under the previous paragraph, the trader will refund the amount the consumer has paid without delay.

The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer or a representative designated in advance and made known to the trader, unless expressly agreed otherwise.

Article 14 - Extended duration transactions: duration, termination and prolongation

Termination. The consumer may at any time terminate an open-ended contract concluded for the regular supply of products or services, subject to the agreed termination rules and a notice period not exceeding one month. The consumer may at any time terminate a fixed-term contract concluded for the regular supply of products or services at the end of the fixed term, subject to the agreed termination rules and a notice period not exceeding one month.

Prolongation. A fixed-term contract concluded for the regular supply of products or services may not be automatically prolonged or renewed for a fixed period. By way of derogation, a fixed-term contract concluded for the regular supply of products or services may be automatically prolonged for an indefinite period only if the consumer may terminate at any time with a notice period not exceeding one month.

Duration. If a fixed-term contract has a duration of more than one year, the consumer may, after one year, terminate at any time with a notice period not exceeding one month, unless reasonableness and fairness oppose termination before the end of the agreed term.

Article 15 - Payment

Unless a different date is stipulated in the contract or supplementary conditions, amounts payable by the consumer must be paid within 14 days after the start of the withdrawal period, or, in the absence of a withdrawal period, within 14 days after the conclusion of the contract.

When selling products to consumers, these general terms and conditions may never require advance payment of more than 50%. Where advance payment is stipulated, the consumer cannot assert any right regarding the execution of the order or service before the stipulated advance payment has been made.

The consumer is obliged to report any inaccuracies in payment details provided or stated to the trader without delay.

If the consumer fails to meet a payment obligation on time, the trader will notify the consumer of the late payment and allow the consumer a further 14 days to pay. If payment is still not made within that period, statutory interest is payable on the amount owed and the trader is entitled to charge the reasonable extrajudicial collection costs it has incurred.

Article 16 - Complaints procedure

The trader maintains a complaints procedure that has been given sufficient publicity and will handle complaints in accordance with this procedure. Complaints may be submitted to the trader at customerservice@davincivaporizer.com.

A consumer who has identified shortcomings in the performance of a contract must submit any complaint to the trader without delay, in full and with a clear description.

Complaints submitted to the trader will be answered within 14 days of the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within 14 days with confirmation of receipt and an indication of when the consumer can expect a more detailed reply.

The consumer should allow the trader at least four weeks to resolve the complaint by mutual agreement. If the complaint is not resolved within that period, it becomes a dispute subject to Article 17.

Article 17 - Disputes and applicable law

Contracts between the trader and the consumer to which these general terms and conditions apply are governed by the law of the Netherlands. This choice of law does not deprive a consumer of the protection afforded to them by the mandatory provisions of the law of the consumer's country of habitual residence.

Disputes between the consumer and the trader concerning the conclusion or performance of contracts relating to products or services to be supplied by the trader may be brought before the competent court. Such a dispute will only be addressed after the consumer has first submitted the complaint to the trader in accordance with Article 16.

A consumer resident in the European Union or European Economic Area may also be entitled to submit a dispute to a recognized national alternative dispute resolution (ADR) body in their member state. Information about national consumer dispute resolution bodies is available through the European Commission's consumer-redress information pages and your national European Consumer Centre.

Article 18 - Additional or different stipulations

Additional stipulations, or stipulations that differ from these general terms and conditions, may not be to the detriment of the consumer and must be recorded in writing, or in such a way that the consumer can store them in an accessible manner on a durable medium.

Article 19 - Amendment to the general terms and conditions

Amendments to these terms and conditions take effect only after they have been published in an appropriate manner, on the understanding that, where amendments apply during the validity of an offer, the stipulation most favourable to the consumer will prevail.

Appendix I - Model form for right of withdrawal

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Synergy Imports LLC
7345 S. Durango Dr., Suite 1-7-344, Las Vegas, NV 89113, USA
customerservice@davincivaporizer.com

I/We* hereby give notice that I/We* withdraw from my/our* contract regarding:

  • The sale of the following products: [description of the product]*
  • The supply of the following service: [description of the service]*

Ordered on* / received on* [date of ordering the service or receiving the goods]

Name of consumer(s): ______________________________

Address of consumer(s): ______________________________

Signature of consumer(s) (only if this form is submitted on paper): ______________________________

Date: ______________________________

* Delete as applicable or provide the supplementary information requested.